An upcoming system upgrade causes MyTax to be offline from Thursday 18 November 3.30 pm to Monday 22 November 12 noon. Users cannot log in to handle any tax affairs. The Tax Administration would like to recommend that you take care of any tax matters Tuesday or Wednesday if possible.
The reason for the IT downtime is a version update. Joonas Jarva, the product owner of MyTax points out that the updated MyTax will not only be easier to use but also have a new look and feel.
− We will get a more contemporary-looking MyTax. Some of its features will be improved as their logical sequences have been redesigned. When taxpayers open the home page, they will see a more extensive view of their current taxes than before, says Joonas Jarva.
The new version works better than the previous one with all mobile devices including smartphones, laptops and tablets.
A user-friendly program feature in MyTax allows individual taxpayers to submit a request for a revised tax card in a more simple way. According to Joonas Jarva:
− The shorter request for the card only asks you to fill in the most common income and deduction items. For employees who earn regular wage income, the process is fast and simple.
− At present, there is a tax-card request form which we will keep available in MyTax for those who prefer the traditional request form.
Unfortunately, not all of the Tax Administration’s services can be offered when MyTax is offline. Because a wide range of IT resources besides MyTax will undergo an update, our employees at taxpayer service desks cannot see any specific data on taxes and payments. For example, you cannot receive a new tax card or ask for bank reference numbers for sending payments.
Our telephone service on Friday the 19th is operational, but the service numbers can only offer general guidance on taxes. Visit tax.fi to see the phone numbers that continue to accept calls.
Local tax offices maintain their normal opening hours on Friday − however, you can only drop off documents or submit applications.
All taxpayer services will resume normal operation on Monday 22 November.
Read more about the impact of the days off-line:
Service break Nov 18 – 22 — MyTax system upgrade
Further information for the media:
Joonas Jarva, product owner, tel. 029 512 7487
The Tax Administration collects taxes to safeguard the functioning of society. In 2020, tax recipients received over €69 billion in tax revenue. To safeguard the revenue stream, we provide guidance and good service. We carry out tax-control measures in a credible manner. One of our goals is to have taxpayers handle their tax affairs independently. Follow us: Twitter.com/Verouutiset
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