Implementations of new patient information systems have started – the aim is a fluent transfer period.
When a new patient information system is being implemented it is important to ensure the reliability and user-friendliness of the system. That is why Adusso Ltd. has developed an application that gathers the user experiences of the health care professionals and the activities of the system into an understandable format. This helps to pinpoint the issues that need more focus when developing the system further – what works and what does not.
The new patient information systems are implemented gradually. As a part of a bigger transition project in the Finnish capital region, HUS Peijas Hospital has been the first one to implement Apotti in November 2018. The black box has been developed in cooperation with Apotti – however, the application does not come automatically with the system. It is possible to download the computer application from Adusso’s website for testing purposes, and it is compatible with any patient information system.
- The application offers the doctors and nurses a convenient way to give feedback on the system straight to the developers. It is important that the system serves the purpose it is meant for. Utilizing the professionalism and hearing the needs of the personnel is crucial when the system is being developed further, states Mr. Janne Pitkänen, CEO of Adusso Ltd.
Fast and easy way to report issues
In case the information system does not work in a reasonable way, any issues jeopardizing the patient safety can be traced and fixed as soon as possible. It is important the employee’s time is not wasted writing long bug reports should some part of the system fail to work. By using the Adusso application, giving feedback happens just with one click – adding a short comment is voluntary.
It is possible to direct the feedback as safely encrypted straight to the developers who can spot the major issues and also to analyze which positive aspects are reported most frequently.
- In the beginning, the issues are typically technical such as interoperability problems: the system failing to write e-recipes or the system giving error messages. It is important to resolve the issues immediately in order to let the employees notice new and positive aspects of the system as well. The purpose is to ease the work, not complicate it, tells Mr. Pitkänen.
The black box has already been tested and studied in three hospital districts. Benefits include getting user support more efficient and issue resolution better prioritized, as well as improvements in uninterrupted care. Ensuring the information security and securing the patients’ data privacy have both been top priorities: the views of patient information are traceable, and there are different options to anonymize them depending on the purpose. The research studies have given numerous observations on positive and negative user experiences collected by the box and raised understanding about how different scenarios occur in the patient information systems.
- If one wants to take the black box into use it is recommended to agree on that with the employer in charge of the health care organization. The application can be downloaded easily from our website, Pitkänen concludes.
Getting started with the application: www.adusso.com/en/start
Adusso Ltd. make sure utility of digital services and save valuable working time of highly skilled professionals. The startup company, established in 2011, research and provide solutions for usability testing and user experience monitoring. These solutions are used in healthcare and other production environments where professionals' expertiese and positive customer experience are invaluable success factors. UXblackbox™ is a dedicated product for serving international customers in improving the user experience of their medical device products and healthcare information systems. http://www.adusso.com
Further information:
Janne Pitkänen, CEO & Founder, Adusso Ltd.
+358 50 401 4975 | [email protected]
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